Champlain Pathways to Better Care is a regional initiative that emerged from the Connecting the Circle of Care Mental Health and Addictions Action Plan 2013-16 . This plan actively applies the lens of lived experience to help build and sustain a quality improvement agenda around local priorities. The primary purpose of Champlain Pathways to Better Care is to prioritize and support the implementation of collaborative, cross-organizational, and quality improvement initiatives identified within the 3 year plan.
Champlain Pathways to Better Care will work with others to implement coordinated changes to the Champlain mental health and addictions system – leading to improvements for those with lived experience and their families. Our focus is on enabling and sustaining change through action, collaboration, knowledge, education, and expertise.
- The voice of those with lived experience and their families (as defined by them) must determine our focus and approach.
- We will continually work with a client perspective that promotes a strength based Recovery Model.
- We believe that having front line perspectives, those with lived experience, and family members at all tables will enable and support active collaboration.
- We believe in supporting diversity and equity. Through this approach this we will provide work to provide appropriate care and services that are responsive to clients and their families.
- We believe that a strong mental health and addictions system requires collective action and coordination.
- We will model and foster personal, professional and organizational cultures, attitudes and actions that support teamwork.
- We are committed to innovating to improve our system in a measurable way.
- We will work to build capacity through continuous quality improvement within our sectors and organizations
- We will solicit input to identify system bottlenecks and create as well as support the implementation of solutions.
David Hesidence PMP, Lean Healthcare Black Belt, Registered Psychotherapist – Program Director
David currently reports to the President and CEO of the Royal Ottawa Health Care Group, and is focused on assessing mental health and addictions needs, identifying gaps, developing new services and transforming service delivery models to fill those gaps. He is a certified Project Management Professional and a Lean Healthcare Black Belt with prior experience in general, project and product management in a global IT company. He is a candidate (2017) for the MSc. in Healthcare Quality Program offered by Queens University. David is also an addictions counselor in supervised private practice serving the Ottawa community. He has been admitted to the College of Psychotherapy of Ontario as a Registered Psychotherapist.
Melanie Caulfield MHA, PMP – Project Manager
Melanie is a Project Management Professional with 10 years of experience leading and delivering complex projects in the both health care and government sectors. Her most recent work at Pathways to Better Care has involved leading a number of collaborative quality improvement initiatives aimed at improving access to services and flow throughout the system. She excels at working collaboratively with clinicians, administrators and others to generate ideas and translate them into meaningful results, with a focus on clients and their families, and delivery of measurable improvements to the healthcare system.
Alice Hutton MSc. RPP, MCIP – Lead Facilitator
Alice is a Professional Planner who has over 15 years of experience working with community and health services at both the local and regional level. Working with Pathways is an opportunity to draw on her planning and evaluation experience and support the program through collaboration, learning and implementation with a focus on continuous improvement. One of her core strengths and passions is assisting and leading groups within complex, interdisciplinary settings while maintaining an emphasis on the social determinants of health and equity.
Mitsi Cardinal MSc. – Decision Support Epidemiologist
Mitsi’s knowledge and skills are founded from an education in mathematics, statistics and methodology, as well as, over 15 years of work experience applied to: chronic disease epidemiology, health surveillance, clinical trial review, and decision support for system planning across numerous health sectors, including community health. Mitsi came to Pathways from the Champlain Local Health Integration Network, and was previously working for the Public Health Agency of Canada federal department. She holds a three-year MSc. in Community Health from the Université de Montréal. She is providing leadership in data quality and performance measurement for Pathways, in addition to decision support for a range of projects.
Collective Impact is the over arching approach we take towards systems change, which is an intentional and structured process of collaboration. For a great overview of collective impact, check out: https://collectiveimpactforum.org/what-collective-impact
This primary approach of collective impact helps to guide us in our work as well as other approaches the program as identified as essential to the success of Pathway’s mandate. these additional approaches are outlined below (summaries of these approaches will be linked to the titles in the near future):
|Client & Family Voices||How we adopt best approaches to integrate client & family voices into the work we undertake.
|Equity||How we identify & address the needs of diverse & vulnerable populations in the work we undertake|
|Program & Project Management||How we plan, monitor & close-out our program & projects|
|Facilitation & Relationship Building||How we facilitate conversations / relationships between individuals & organizations from diverse settings|
|Data Analysis & Performance Reporting||How we extract, analyze, and report on mental health and addictions data|
|Implementation||How we move into practice, sustain, and scale up well-defined changes & improvements|
|Evaluation||How we measure our expected outcomes – both at the program and project-level|
|Communications||How we communicate with a broad-range of individuals in the work we undertake|
|Governance||How we ensure that the appropriate authority, decision-making and accountability is in place to support the work of Pathways|
The Steering Committee was created in the spring of 2014 to provide the leadership and cross-representational perspectives to the Program. The Steering Committee works in collaboration with the executive sponsors of the Program and provide support and expertise to project teams. This committee reports to the program sponsors, The Champlain LHIN and The Royal. The current Steering Committee membership list can be found in this document: Steering Committee Introductions 2017-18
The Steering Committee is a champion of quality improvement, efficiency and effectiveness, and collaborative decision making in support of the shared interests of seamless and appropriate service delivery and recovery.
The membership of the Steering Committee reflects the diversity among the Champlain LHIN’s mental health and addiction providers and those with lived experience. Membership includes, but is not limited to representation from:
- Executive sponsors
- Community mental health
- Outside of Ottawa
- Aboriginal communities
- Front line staff
- Family members
- Program director
- Individuals with lived experience
- Addictions programs
- Clinicians in the hospital setting
- Addictions and Mental Health Network
- Clinicians in the community
- Primary care
The program team was formed in early 2014 to lead and undertake the work of Pathways. Initial work of the Program team involved developing initial frameworks/approaches for the Program, as well as, establishing the Steering Committee. The team is now focused on: maintaining the program direction; providing and identifying leadership to Pathways projects; and supporting cross-organizational and collaborative quality improvement initiatives. The program team consists of the staff members; steering committee co-chairs as well as the executive sponsors.
Each project Pathways undertakes has a project team associated with it. This team strives for the successful delivery of project outputs as outlined in the project charter. The project team should include front-line clinicians from the operational area(s) impacted by the project. The specialist expertise required for a project may include clinical, operational, financial, technical, communication, environmental, risk, procurement, contractual and legal skills. The mix of skills and experience will vary by project. In addition, the Operational Manager(s) is a key member of the project team.
The composition of the team may change as the project moves through its lifecycle. The assessment and selection of people with the requisite skills for each phase of a project is critical to overall success. The skills should be explicitly identified in the project planning process. The project team is responsible for completing tasks and activities required for delivering project outputs. They may be called on to support the Steering Committee by providing reports or information at the discretion of the Project Manager.